Procedure for resolving disputes

Should you be dissatisfied with the products or services received in your dealings with Clever Finance Solutions, your concerns should be relayed to our complaint handling personnel on the following details compliance@cleverfinance.com.au. Following receipt of a complaint the details of the complaint shall be investigated and a full response and resolution provided within 21 days from receipt of the initial complaint. In the event you are not satisfied with the outcome of the Clever Finance Solutions internal complaint handling process you may contact the Credit & Investments Ombudsman (“CIO”) which is an entirely independent organisation and provides specialist assistance to consumers who are unhappy with credit services which they have been provided with. CIO is an external dispute resolution scheme of which Clever Finance Solutions is a member. CIO endeavours to provide a resolution to complainants within 14 days, however in some cases this may extend to 90 days. To contact CIO with a view to making a complaint you should either contact CIO on 1800 138 422 or visit the CIO website – www.cio.org.au for further information.

Australian Credit License Number: 391031

 

Contact Us
Suite 204, 250 Pitt Street
Sydney NSW 2000
Australia

Australian Credit License 391091

Phone: 1300 889 139
Fax: 02 8003 9836
Email: sales@cleverfinance.com.au

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