Brokers lead banks in customer satisfaction

According to the latest Bankwest/MFAA Home Index, customer satisfaction with mortgage brokers has climbed 5 per cent since this time last year, from seven out of 10 to 7.5 – widening their lead over the banks.

Some new clients have told me of their experiences with dealing direct with the banks and how it could take weeks to get a response, and this has led them to go to a broker. I think as most brokers are small businesses, they will try much harder to give a leading customer experience than the banks as it’s our livelihood. Myself I will always try to contact a client back within the day for any inquiries they have.

Further detail on the Bankwest/MFAA Index is here.

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