Procedure for resolving disputes
Should you be dissatisfied with the products or services received in your dealings with Clever Finance Solutions, your concerns should be relayed to our complaint handling personnel at the following address: firstname.lastname@example.org.
Following receipt of a complaint the details of the complaint shall be investigated and a full response and resolution provided within 21 days from receipt of the initial complaint. In the event you are not satisfied with the outcome of the Clever Finance Solutions internal complaint handling process you may contact our external dispute resolution scheme:
Australian Financial Complaints Authority “AFCA”
GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
AFCA is an entirely independent organisation and provides specialist assistance to consumers who are unhappy with credit services which they have been provided with. AFCA is an external dispute resolution scheme of which Clever Finance Solutions is a member, and there is no cost to you.
Australian Credit License Number: 391031