According to the latest Bankwest/MFAA Home Index, customer satisfaction with mortgage brokers has climbed 5 per cent since this time last year, from seven out of 10 to 7.5 – widening their lead over the banks.
Some new clients have told me of their experiences with dealing direct with the banks and how it could take [...]

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Tags: Banks, Customer Experience, customer satisfaction, Experiences, Home Index, Inquiries, Lead, Livelihood, MFAA, mortgage brokers, Small Businesses

Posted in Finance